CBT Campus' Online Certification Training Courses.

CompTIA A+ (220-1101): Best Practices for Resolving Problems

discover the key concepts covered in this course
recognize and consider corporate policies, procedures, and impacts before implementing changes
list steps for identifying a problem, such as questioning the user and inquiring about environmental and infrastructure changes
recognize how to conduct external or internal research based on symptoms
determine the next steps to resolve a problem
outline a plan of action to resolve the problem and implement the solution
verify full system functionality and, if applicable, implement preventive measures
recognize how to document findings, actions, and outcomes
recognize how to troubleshoot and diagnose problems with motherboards, RAM, CPU, and power related issues
recognize how to troubleshoot and diagnose problems with storage drives and RAID arrays
recognize how to troubleshoot and diagnose problems with video, projector, and display issues
recognize how to troubleshoot common issues with mobile devices
summarize the key concepts covered in this course

Overview/Description
In any technological environment, problems are inevitable. In this course, learners will look at detailed approaches to resolving issues by examining the six-step troubleshooting methodology used to resolve problems with computer systems. Begin by considering the impact of corporate policies and procedures before implementing changes. Learn steps for identifying a problem, such as questioning the user and inquiring about environmental and infrastructure changes. Discover how to conduct external or internal research based on symptoms so that you can establish a theory of probable cause, test the theory, and evaluate your test results. Next, you will learn how to establish a plan of action to resolve the problem and implement the solution, verify full system functionality, and implement preventive measures. Review best practices to document findings, actions, and outcomes. Finally, explore systems and troubleshooting techniques when dealing with hardware components, storage devices, displays, and mobile devices. This course will prepare learners for the CompTIA A+ Core 1 (220-1101) certification.

Target

Prerequisites: none

CompTIA A+ (220-1101): Cable Types & Connectors

Course Number:
it_csap121_06_enus

Expected Duration (hours)
1.9

CompTIA A+ (220-1101): Cable Types & Connectors

discover the key concepts covered in this course
differentiate between ethernet cable types such as Cat5, Cat5e, Cat6, Cat6a, coaxial, and plenum
differentiate between shielded twisted pair (STP) and unshielded twisted pair (UTP) wiring
identify the benefits of fiber cabling
list speed and transmission limitations for different network cables
outline the T568A and T5669B wiring standards
identify video cables such as high-definition multimedia interface (HDMI), DisplayPort, digital visual interface (DVI), and video graphics array (VGA)
differentiate between USB, USB-C, USB2.0, USB3.0 cables
identify peripheral cable types including serial and Thunderbolt
differentiate between serial advanced technology attachment (SATA), small computer system interface (SCSI), external SATA (ESATA), and integrated drive electronics (IDE) hard drive cables
differentiate between adapters such as DVI to HDMI, USB to ethernet, and DVI to VGA
differentiate between RJ-11 and RJ-45 connectors
differentiate between USB connector types including microUSB, miniUSB, and USB C
differentiate between straight tip (ST), subscriber connector (SC), and Lucent connector (LC)
provide an overview of punch down blocks
provide an overview of DB-9, lightning ports, and F connectors
Identify the different types of Molex connectors
summarize the key concepts covered in this course

Overview/Description
Technicians need to familiarize themselves with the vast array of cable options and connector types. Discover the most common cables and adapters encountered when working with computers and mobile devices. Explore Ethernet cable types, the differences between shielded twisted pair (STP) and unshielded twisted pair (UTP) cabling, and the basics of fiber optic and coaxial cabling. Next, learn the speed and transmission limitations of various network cables. Discover different video cables and learn about using Lightning and Thunderbolt cables. Then, examine Universal Serial Bus (USB) cables and the differences between USB, USB-C, USB2.0, and USB3.0. Explore serial peripheral cables and hard drive cables such as SATA (Serial AT Attachment), IDE (Integrated Drive Electronics), and SCSI (Small Computer System Interface). Finally, learn to differentiate between adapters such as DVI to HDMI, USB to Ethernet, and DVI to VGA and explore how computers utilize several types of connectors and converters. This course will prepare learners for the CompTIA A+ Core 1 (220-1101) certification exam.

Target

Prerequisites: none

CompTIA A+ (220-1101): Client-side Virtualization

Course Number:
it_csap121_12_enus

Expected Duration (hours)
0.5

CompTIA A+ (220-1101): Client-side Virtualization

discover the key concepts covered in this course
provide an overview of virtualization
identify the general purpose of virtual machines including how they can be used for sandboxing, application virtualization, and cross-platform virtualization
recognize virtual machine resource requirements
list security requirements of virtual machines
summarize the key concepts covered in this course

Overview/Description
Virtualization enables the ability to use software to create a virtual computer system. One of the main benefits of virtualization is that it allows organizations to run multiple virtual systems using a single computer system, such as a server. Explore the basics of virtualization, including how it allows for the creation of virtual resources like operating systems, servers, and storage solutions. Begin with an overview of virtual machines (VMs) and memory and discover the purpose of VMs and the tasks they perform, their common uses and how they are created within the physical host computer, as well as common configurable settings for a VM. Finally, you will examine the resource and security requirements for virtualization. This course will prepare learners for the CompTIA A+ Core 1 (220-1101) certification.

Target

Prerequisites: none

CompTIA A+ (220-1101): Cloud Computing Concepts

Course Number:
it_csap121_11_enus

Expected Duration (hours)
1.3

CompTIA A+ (220-1101): Cloud Computing Concepts

discover the key concepts covered in this course
describe features of the IaaS cloud computing service
list features of SaaS cloud computing service
list features of PaaS cloud computing service
differentiate between public, private, hybrid, and community cloud model types
describe the differences between internal and external sharing and file synchronization
describe rapid elasticity
recognize the benefits of high availability cloud solutions
list considerations when using measured and metered services
describe the types of virtual desktops and their purposes
summarize the key concepts covered in this course

Overview/Description
Cloud computing allows users to store and access data and programs over the internet instead of a local hard drive. In this course, explore cloud computing concepts such as cloud model types, resource sharing, measure service, and virtual desktops. Discover the features of Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS); and learn how to differentiate between public, private, hybrid, and community cloud infrastructures. Discover key differences between internal and external shared resources and explore rapid elasticity, a feature that allows for scalable provisioning. Finally, examine the considerations and benefits of using a measured service or a metered service and investigate the types of virtual desktops and their purposes. This course will prepare learners for the CompTIA A+ Core 1 (220-1101) certification.

Target

Prerequisites: none

CompTIA A+ (220-1101): Installing Hardware & Display Components

Course Number:
it_csap121_01_enus

CompTIA A+ (220-1101): Installing Hardware & Display Components

discover the key concepts covered in this course
recognize how to replace common hardware device components such as batteries, keyboards, and random-access memory (RAM)
describe how to perform hard disk drive (HDD) and solid state drive (SSD) migrations
list steps required to successfully replace HDDs and SSDs
differentiate between wireless cards/Bluetooth modules, cellular cards, and mini peripheral component interconnect express (PCIe)
describe physical privacy and security components such as biometrics and near-field scanner features
differentiate between LCD types including in-plane switching (IPS), twisted nematic (TN), and vertical alignment (VA)
provide an overview of organic light-emitting diode (OLED) display types
list common mobile display components including touchscreens, webcams, and microphones
recognize mobile Wi-Fi antenna connectors and placement
describe mobile webcams and microphones
define the role of an inverter in an LCD screen
describe features of digitizers and touchscreens
summarize the key concepts covered in this course

Overview/Description
As a computer technician, one of your main responsibilities is often to troubleshoot and diagnose hardware and display-related issues. In this course, you'll explore common hard drive types, replacement techniques, and migration processes. Investigate how to replace common hardware device components such as batteries and random-access memory (RAM). Examine physical privacy and security components such as biometrics and near-field scanner features. Learn how to differentiate between liquid crystal display (LCD) types, including in-plane switching (IPS), twisted nematic (TN), and vertical alignment (VA). Install and configure mobile display components, including Wi-Fi antenna connectors, webcams, microphones, and laptop screen inverters. Lastly, explore the common features of both digitizers and touchscreens. Once you have completed this course, you will be able to confidently troubleshoot hardware and display-related issues and select the appropriate solutions. This course will prepare learners for the CompTIA A+ Core 1 (220-1101) certification exam.

Target

Prerequisites: none

CompTIA A+ (220-1101): Mobile Device Accessories & Network Connectivity

Course Number:
it_csap121_02_enus

Expected Duration (hours)
1.4

CompTIA A+ (220-1101): Mobile Device Accessories & Network Connectivity

discover the key concepts covered in this course
recognize how to set up and configure USB connections including USB-C, microUSB, and miniUSB
describe features of the lightning connection type
differentiate between serial connectors including DA-15, DB-25, DC-37, DD-50, and DE9
describe features of the near-field communication (NFC), Bluetooth, and hotspots connection types
provide an overview of mobile device accessories including touch pens, headsets, speakers, webcams, and drawing pads
recognize key features of docking stations and port replicators
describe how wireless and cellular data networks work
recognize how to enable, pair, find, and test Bluetooth connectivity
define global positioning system (GPS) services and cellular location services
provide an overview of mobile device management features
list features of mobile device synchronization including data caps, ActiveSync, calendars, contacts, and commercial mail applications
summarize the key concepts covered in this course

Overview/Description
Mobile device accessories, ports, and connectivity features allow for a variety of different connections as well as the enabling of additional mobile device features. As an IT industry professional, you will be called upon to configure those accessories and network connections, as well as provide application support in various situations. In this course, discover how to set up and configure Universal Serial Bus (USB). Explore key features of lightning and serial connectors, as well as near-field communication, Bluetooth, and hotspot connectivity options. Examine how global positioning system (GPS) services and cellular location services work. Lastly, explore the benefits of implementing mobile device management (MDM) and mobile application management (MAM) solutions. After completing this course, you will be able to set up and configure network connections and mobile device accessories. This course will prepare learners for the CompTIA A+ Core 1 (220-1101) certification exam.

Target

Prerequisites: none

CompTIA A+ (220-1101): Motherboards, CPUs, and Add-on Cards

Course Number:
it_csap121_08_enus

CompTIA A+ (220-1101): Motherboards, CPUs, and Add-on Cards

discover the key concepts covered in this course
differentiate between the Advanced Technology eXtended (ATX) and Information Technology eXtended (ITX) motherboard form factors
differentiate between PCI, PCIe, power connectors, SATA, eSATA, SAN, Headers, and M.2 connectors
outline what to consider when thinking about central processing unit (CPU) compatibility with a motherboard
list BIOS/UEFI settings such as boot options, USB permissions, Trusted Platform Module (TPM) security features, fan considerations, secure boot, and boot password
outline the importance of BIOS security, including passwords and drive encryption
differentiate between motherboard encryption features such as TPM and hardware security module (HSM)
outline common CPU architecture considerations including x64/x86, Advanced RISC Machine (ARM), single core, multi core, multithreading, and virtualization support
differentiate between AMD and Intel microprocessors
recognize cooling mechanisms such as fans, heat sink, liquid, and thermal paste
recognize expansion cards such as video, sound, NIC, and capture card
summarize the key concepts covered in this course

Overview/Description
Motherboards are the backbone that connect computer components and enable them to communicate. Discover motherboards, the basics of central processing units (CPUs), and add-on cards, as well as the various factors that need to be considered to install and configure them in your computer. In this course, you will learn about motherboard form factors and connector types. Discover the basic input/output system (BIOS) of your computer, how to configure BIOS security, and how BIOS contains the most basic system software that allows you to booth the system and your operating system to interact with the hardware. Explore Complementary Metal Oxide Semiconductor (CMOS) batteries, your CPU's processing core, and the differences between single core and multi-core processors. Finally, explore CPU features and compatibility, compare two of the most popular manufacturers of microprocessors, and learn about cooling mechanisms for the CPU including options for dissipating heat in your system. This course will prepare learners for the CompTIA A+ Core 1 (220-1101) certification.

Target

Prerequisites: none

CompTIA A+ (220-1101): Multifunction Devices & Printer Consumables

Course Number:
it_csap121_10_enus

CompTIA A+ (220-1101): Multifunction Devices & Printer Consumables

discover the key concepts covered in this course
provide an overview of multifunction devices (MFDs) including proper unboxing and set up location considerations
recognize how to use appropriate drivers for a given OS such as Printer Control Language (PCL) and PostScript
differentiate between USB, Ethernet, and wireless device connectivity options
outline considerations relating to public devices such as printer shares and print servers
list configuration settings to be aware of on MFDs including duplex, orientation, tray settings, and quality
outline multifunction device security features such as user authentication, badging, audit logs, and secured prints
provide an overview of email, SMB, and cloud services for multifunction devices
list features of automatic document feeders
outline how to properly install and replace laser printer consumables
outline how to properly install and replace inkjet printer consumables
outline how to properly install and replace thermal printer consumables
outline how to properly install and replace impact printer consumables
outline how to properly install and replace 3-D printer consumables
summarize the key concepts covered in this course

Overview/Description
A multifunction device delivers many functions such as print, fax, scan, and copy capabilities, which would otherwise be carried out by separate devices. Learn about multifunction devices, how to unbox a device, and set up location considerations. Discover how to select appropriate drivers for a given OS such as Printer Control Language (PCL) and PostScript, and explore USB, Ethernet, and wireless device connectivity options. Next, explore configuration settings such as duplex, orientation, tray settings, and quality and discover multifunction device security features such as user authentication, badging, audit logs, and secure prints. Lastly, explore email, Server Message Block (SMB), and cloud services and discover features of laser printers, inkjet printers, thermal printers, impact printers, and 3-D printers. This course will prepare learners for the CompTIA A+ Core 1 (220-1101) certification.

Target

Prerequisites: none

CompTIA A+ (220-1101): Networking Concepts & Configurations

Course Number:
it_csap121_05_enus

Expected Duration (hours)
2.0

CompTIA A+ (220-1101): Networking Concepts & Configurations

discover the key concepts covered in this course
recognize how to perform basic IP addressing
illustrate how to configure the domain name system (DNS)
illustrate how to implement dynamic host configuration protocol (DHCP) and configure related settings
provide an overview of virtual local area networks (VLANs)
recognize key features of virtual private networks (VPN)
list common internet connection types including satellite, fiber, cable, dsl, cellular, and wireless internet service provider
list common network types including local area networks (LANs), wide area networks (WANs), personal area networks (PANs), metropolitan area networks (MANs), storage area network (SANs), and wireless local area network (WLANs)
recognize when to use crimpers and cable strippers
provide an overview of Wi-Fi analyzers and identify scenarios in which to use them
identify the purpose of toner probes and cable testers
provide an overview of punch down tools and network taps
indentify scenarios in which to use loopback plugs
summarize the key concepts covered in this course

Overview/Description
Internet Protocol (IP) addresses, which are assigned to network-equipped devices that are part of a Transmission Control Protocol (TCP)/IP-based network, allow computers and other resources to communicate with each other. Explore the basics of IP addressing and networking concepts such as Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP). Begin with an overview of DNS and its benefits. Then take a closer look at the DHCP, its features, and the concept of reservations. Next, discover the use of virtual private networks (VPNs) and look at virtual local area networks (VLANs). Finally, explore the various networking tools including crimpers, Wi-Fi analyzers, and loopback plugs. This course will prepare learners for the CompTIA A+ Core 1 (220-1101) certification exam.

Target

Prerequisites: none

CompTIA A+ (220-1101): Networking Fundamentals

Course Number:
it_csap121_03_enus

CompTIA A+ (220-1101): Networking Fundamentals

discover the key concepts covered in this course
identify well-known ports and protocols
list the features of TCP and UDP
differentiate between switches and routers
differentiate between access points, repeaters, and extenders
describe the purpose of patch panels
list the benefits and security features of firewalls
outline PoE standards and injector and switch features
differentiate between hubs and bridges
differentiate between cable and DSL modems
recognize the key features of ONT fiber technology
provide an overview of NICs
list the features of the SDN architecture
summarize the key concepts covered in this course

Overview/Description
In order for computers to be able to exchange data and share resources with each other, they must be interconnected in some fashion. This is referred to as computer networking. Explore computer networking fundamentals, including TCP and user datagram protocol (UDP) ports, and review common networking hardware devices. Examine the differences between hubs and bridges. Discover when to use a network switch and how a router can protect a system. Explore key differences between access points, repeaters, and extenders, as well as cable and DSL modems. Learn about the benefits of Power over Ethernet (PoE) and compare it with Ethernet over Power, which uses common electrical wiring to convey Ethernet connectivity. Lastly, take a look at the features of network interface cards (NIC), optical network terminal (ONT), and software-defined networking (SDN) technologies. This course will prepare you for the CompTIA A+ Core 1 (220-1101) certification exam.

Target

Prerequisites: none

CompTIA A+ (220-1101): Power Supplies

Course Number:
it_csap121_09_enus

Expected Duration (hours)
0.8

CompTIA A+ (220-1101): Power Supplies

discover the key concepts covered in this course
differentiate between 115v and 220v power supply inputs
differentiate between 3.3v, 5.5v, and 12v power supply outputs
differentiate between 20-pin and 24-pin motherboard adapters
identify considerations when selecting a power supply
determine the number and wattage of devices to be powered
list characteristics of redundant power supplies
list characteristics of a modular power supply
summarize the key concepts covered in this course

Overview/Description
Computer hardware technicians must understand the basics of computer power systems, including amps, wattage, voltage, general guidelines for power sizing, and power supply options. Explore key power systems lessons like differentiating between power supply inputs and outputs, identifying the values needed for components, such as overall wattage rating, and determining the amount of power needed based on the number of devices in use. Examine the characteristics of redundant power supplies and modular power supplies. Finally, put your new skills to use solving a problem to determine when to use more or less voltage, how to describe wattage ratings, and how to determine the output of a rail on power supply. This course will prepare learners for the CompTIA A+ Core 1 (220-1101) certification.

Target

Prerequisites: none

CompTIA A+ (220-1101): RAM & Storage Solutions

Course Number:
it_csap121_07_enus

Expected Duration (hours)
1.6

CompTIA A+ (220-1101): RAM & Storage Solutions

discover the key concepts covered in this course
outline use cases for the virtual random access memory (RAM) management technique
identify small outline dual in-line memory module (SODIMM) RAM
outline the use of Double Data Rate 3 (DDR3) RAM memory
outline the use of Double Data Rate 4 (DDR4) RAM memory
outline the use of Double Data Rate 5 (DDR5) RAM memory
recognize when to use Error Correcting Code (ECC) RAM memory
list the characteristics of single channel memory mode
list the characteristics of dual channel memory mode
list the characteristics of triple channel memory mode
list the characteristics of quad channel memory mode
outline characteristics of hard drives including the various speeds and form factors
list the features of solid-state drives (SSDs)
differentiate between RAID 0, 1, 5, and 10
list the features of flash drives, memory cards, optical drives
summarize the key concepts covered in this course

Overview/Description
Every computer requires a storage device and Random Access Memory (RAM), so in this course you will explore different storage and RAM options and how they work, and discover various types of solutions for your computer. To begin, explore virtual RAM and the Small Outline Dual In-line Memory Module, more commonly known as SODIMM. Then consider Double Data Rate (DDR) RAM and memory channels. Examine the features of solid-state drives (SSDs), a persistent memory storage type, and magnetic hard drives, an electromechanical data storage device. Next, compare and contrast features of the two most common physical sizes for hard drives: 3.5 and 2.5 inch drives. Finally, explore removable storage options and their benefits, and learn the differences between Redundant Array of Independent Disks (RAID) 0, 1, 5, and 10. This course will prepare learners for the CompTIA A+ Core 1 (220-1101) certification.

Target

Prerequisites: none

CompTIA A+ (220-1101): Troubleshooting and Resolving Printer Issues

Course Number:
it_csap121_14_enus

Expected Duration (hours)
1.4

CompTIA A+ (220-1101): Troubleshooting and Resolving Printer Issues

discover the key concepts covered in this course
describe tips for troubleshooting for printers
describe how to identify and troubleshoot a paper jam
describe how to combat a print quality problem
describe driver compatibility and related considerations when troubleshooting printers
describe common printer error codes and how to troubleshoot them
describe firmware updates and why they are required
compare screen display and printer output
recognize how and when to calibrate and clean printers
describe how to print a test page and what information is contained on a test page
list common print queue issues
differentiate between portrait and landscape printing options and recognize how to resolve incorrect page orientation issues
recognize how to resolve finishing issues such as staple jams and hole punch issues
summarize the key concepts covered in this course

Overview/Description
Printers have a lot of moving parts, so problems are inevitable. As a computer technician, your job will be to identify and resolve some of these common concerns. Start by exploring basic troubleshooting considerations for printers, including typical issues like paper jams or print quality problems. Investigate potential driver compatibility issues and learn how to interpret error codes. Find out why firmware updates are required and how they can resolve certain issues. Learn how to correct screen display and printer output problems, how to calibrate and clean printers, and how to troubleshoot print quality issues. This course will prepare learners for the CompTIA A+ Core 1 (220-1101) certification.

Target

Prerequisites: none

CompTIA A+ (220-1101): Troubleshooting Wired & Wireless Networks

Course Number:
it_csap121_15_enus

CompTIA A+ (220-1101): Troubleshooting Wired & Wireless Networks

discover the key concepts covered in this course
identify how to resolve intermittent wireless connectivity issues
recognize how to troubleshoot slow network speeds
recognize how to identify network jitter
outline measures to resolve issues of limited or no connectivity
outline methods in which to improve voice-over-IP (VoIP) phone services
recognize how to identify port flapping issues
list common symptoms causing high latency problems
list common examples of external interference in networks
summarize the key concepts covered in this course

Overview/Description
Technicians are required to identify, diagnose, and solve common wired and wireless network-related problems. Due to the many components of a network, this can be challenging at times. Fortunately, there are many common issues to look for that can help resolve issues promptly. Explore how to resolve intermittent wireless connectivity issues and slow network speeds, as well as issues related to jitter and port flapping. Discover methods to improve voice-over-IP (VoIP) phone services and high latency problems. Lastly, explore common examples of external interference that can disrupt a wired or wireless network. This course will prepare learners for the CompTIA A+ Core 1 (220-1101) certification.

Target

Prerequisites: none

CompTIA A+ (220-1101): Wireless Networking & Services

Course Number:
it_csap121_04_enus

Expected Duration (hours)
2.4

CompTIA A+ (220-1101): Wireless Networking & Services

discover the key concepts covered in this course
differentiate between 802.11 standards including - a, - b, - g, - n, - ac, and - ax
differentiate between 2.4GHz and 5GHz frequencies
outline channel regulations and differentiate between 2.4GHz and 5GHz channels
identify scenarios where Bluetooth can be used for wireless networking
outline considerations for working with long-range fixed wireless including licensed, unlicensed, power, and regulatory requirements
list features of near-field communication (NFC) and radio-frequency identification (RFID)
list features of the domain name system (DNS)
recognize when to implement dynamic host configuration protocol (DHCP)
recognize when and where to implement print, mail, and web servers
provide an overview of the syslog server role
provide an overview of authentication, authorization, and accounting (AAA) framework
identify common online activities they can be used for internet appliances
identify risks associated with outdated computing software and hardware commonly found on supervisory control and data acquisition (SCADA) systems
identify risks associated with outdated computing software and hardware commonly found on supervisory control and data acquisition (SCADA) systems
summarize the key concepts covered in this course

Overview/Description
Wireless networks are much more versatile than wired networks, especially in an environment where running wires might be difficult. This course covers the most efficient wireless networking protocols for various scenarios. You will explore wireless frequencies and channels and learn how to differentiate between 802.11 standards: - a, - b, - g, - n, - ac, and - ax. Next, delve into considerations for working with long-range fixed wireless, including licensed, unlicensed, power, and regulatory requirements. You will also identify features of near-field communication (NFC) and radio-frequency identification (RFID). Finally, explore server roles such as domain name system (DNS) and dynamic host configuration protocol (DHCP), and discover the global market for Internet of things (IoT) end-user solutions. After completing this course, you'll be able to differentiate between wireless networking protocols and tune common host services. This course will prepare learners for the CompTIA A+ Core 1 (220-1101) certification exam.

Target

Prerequisites: none

CompTIA A+ (220-1102): Backup & Recovery Methods

Course Number:
it_csap221_15_enus

Expected Duration (hours)
0.8

CompTIA A+ (220-1102): Backup & Recovery Methods

discover the key concepts covered in this course
outline common disaster prevention techniques and recovery best practices
differentiate between full, incremental, differential, and synthetic backups
list common backup frequency timelines
differentiate between on-site and off-site backup rotation schemes
recognize when to use the 3-2-1 backup rule
summarize the key concepts covered in this course

Overview/Description

Backing up data is the practice of copying data from a primary to a secondary location. Regular backups are essential when attempting to recover from a primary data failure. Backups should be performed regularly in both personal and business scenarios. In this course, explore disaster prevention techniques and recovery best practices. Discover how to differentiate between full, incremental, differential, and synthetic backups, and learn when to implement each method. Next, explore backup frequency timelines that can help ensure regular data backups. Discover how to differentiate between on-site and off-site backup rotation schemes, and lastly, explore backup rotation schemes including grandfather-father-son (GFS) and the 3-2-1 backup rule. This course is part of a series that will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.

Target

Prerequisites: none

CompTIA A+ (220-1102): Best Practice Procedures for Malware Removal

Course Number:
it_csap221_12_enus

Expected Duration (hours)
0.9

CompTIA A+ (220-1102): Best Practice Procedures for Malware Removal

discover the key concepts covered in this course
recognize malware and how to respond to an incident caused by malware
recognize how to investigate and verify malware symptoms
outline the importance of quarantining infected systems
recognize why and when to disable System Restore in the operating system
identify best practices for remediating infected systems including updating anti-malware software and staying current on scanning and removing techniques
recognize the importance of regularly scheduled scans and updates
identify when to enable system restore and create restore points in Windows
recognize the importance of educating end users on steps to prevent malware
summarize the key concepts covered in this course

Overview/Description
Malware is software specifically designed to compromise computers, servers, clients, or computer networks. In this course, you will learn best practices for the identification and removal of malware. Begin by exploring how to properly investigate and verify malware symptoms and how to ensure infected systems are quarantined immediately. Discover the importance of disabling System Restore from the onset as well as steps to remediate infected systems. Explore how to schedule system scans and run updates on a system. Next, discover when to re-enable System Restore and create a new restore point in Windows. Lastly, learn about the key points and techniques to share with end users when educating them on malware. This course helps prepare for CompTIA+ certification exam 220-1102.

Target

Prerequisites: none

CompTIA A+ (220-1102): Communication Techniques, Licensing, & Policy Concepts

Course Number:
it_csap221_17_enus

CompTIA A+ (220-1102): Communication Techniques, Licensing, & Policy Concepts

discover the key concepts covered in this course
recognize how to match the required attire of the given environment
recognize the importance of using proper language and avoiding jargon, acronyms, and slang, when applicable
recognize how to maintain a positive attitude, project confidence, listen actively, and be on time
recognize how to avoid distractions including personal calls, texting, and personal interruptions
recognize how to deal with difficult customers or situations
outline how to set and meet expectations and timelines and communicate status with the customer
outline how to deal appropriately with customers’ confidential and private materials
outline how to standardize incident response and the documentation process
provide an overview of licensing/digital rights management (DRM) and end-user license agreement (EULA)
recognize the importance of regulated data including credit card transactions, personal government-issued information, personally identifiable information (PII), healthcare data, and data retention requirements
summarize the key concepts covered in this course

Overview/Description
Professionalism is essential in any working environment, especially business operations that require interactions with customers. Learn about proper communication techniques and professionalism, such as avoiding jargon, acronyms, and slang. Explore how to maintain a positive attitude, project confidence, listen actively, and be on time. Discover how to avoid distractions including personal calls, texting, and personal interruptions. Explore how to set and meet expectations and timelines, and how to properly communicate status with the customer. Lastly, learn the importance of prohibited content/activity, privacy, licensing, and policy concepts. This course is part of a series that will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.

Target

Prerequisites: none

CompTIA A+ (220-1102): Desktop, Server, & Mobile Operating Systems

Course Number:
it_csap221_01_enus

Expected Duration (hours)
1.3

CompTIA A+ (220-1102): Desktop, Server, & Mobile Operating Systems

discover the key concepts covered in this course
list Windows OS requirements, Windows edition features, and end-of-life (EOL) support
manage Windows Update Settings
outline Linux OS requirements and features
outline macOS requirements and features
outline Chrome and Android OS requirements and features
outline iOS and iPadOS requirements and features
recall various methods that can be used to install operating systems
install the Windows 10 operating system
install the Windows Server 2019 operating system
install the Ubuntu Linux operating system
install the macOS
plan the deployment of apps on the OS
summarize the key concepts covered in this course

Overview/Description
Technicians must be aware of the features and installation requirements of various types of operating systems. Use this course to learn about common OS types and how to perform OS installations and upgrades in a diverse OS environment. Begin by exploring the features of Windows, Linux, macOS, ChromeOS, and mobile device operating systems. Discover available OS installation options and plan an operating system deployment strategy after reviewing various installation methods. Finally, perform the installation of a Windows 10, Windows Server 2019, Ubuntu Linux, and macOS system. Once you have completed this course, you will be able to select the appropriate operating system for a given scenario and plan its deployment. This course will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.

Target

Prerequisites: none

CompTIA A+ (220-1102): Information Management & Change Management Processes

Course Number:
it_csap221_14_enus

Expected Duration (hours)
0.9

CompTIA A+ (220-1102): Information Management & Change Management Processes

discover the key concepts covered in this course
outline ticketing systems and common information associated to a request for assistance
recognize the importance of clear, concise written communication including problem description, progress notes, and problem resolutions
outline asset management including aspects such as inventory lists, asset tags, database systems
list common types of documents used in support systems information management including acceptable use policies, compliance, and network topology diagrams
list components of a typical standard operating procedure including procedures for custom installation of software package
recognize the importance of new user setup checklists and end-user termination checklists
outline how to locate and leverage knowledge base articles
outline best practices for documenting business processes including rollback plans, sandbox testing, and responsible staff members
list considerations when explaining basic change management best practices
summarize the key concepts covered in this course

Overview/Description
Ticketing systems are a great way to collect user and device information, descriptions of problems, and problem resolutions. This course will explore ticketing and asset management systems and how these systems capture information about events and resources. Explore document types such as acceptable use policies, compliance, and network topology diagrams. Discover components of a typical standard operating procedure, including procedures for custom installation of software packages. Next, consider the importance of knowledge base articles and explore best practices for documenting business processes, including rollback plans, sandbox testing, and responsible staff members. Lastly, explore considerations when explaining basic change management best practices. This course is part of a series that will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.

Target

Prerequisites: none

CompTIA A+ (220-1102): Linux, macOS, & Windows File Systems

Course Number:
it_csap221_02_enus

Expected Duration (hours)
1.1

CompTIA A+ (220-1102): Linux, macOS, & Windows File Systems

discover the key concepts covered in this course
discuss how the NTFS, FAT32, exFAT, ext3 and ext4, and APFS file systems work
differentiate between Master Boot Record (MBR) and GUID Partition Table (GPT) disks
format a disk partition for NTFS
set file system permissions at the share and NTFS levels
configure shared folder network access
manage Windows file systems using command line tools
format a disk partition for ext4
set Linux file system permissions using the chmod command
manage Linux file systems using command line tools
format a disk partition for the Apple File System (APFS)
summarize the key concepts covered in this course

Overview/Description
New disk devices can be initialized as Master Boot Record (MBR) or GUID Partition Table (GPT) and can be formatted using different types of file systems. Use this course to become familiar with and learn how to manage common Linux, macOS, and Windows file systems. To start, explore common file system types including the New Technology File System (NTFS), File Allocation Table (FAT32), exFAT, ext3, ext4, and the Apple File System (APFS). Discover the difference between MBR and GPT disks and learn how to format and partition disks. You’ll then work with NTFS, share, and Linux file system permissions to configure access for network shares and learn how to manage file systems using command line tools. Once you have completed this course, you will be able to choose the appropriate file system and management tools for specific situations. This course will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.

Target

Prerequisites: none

CompTIA A+ (220-1102): Malware Detection, Removal, & Prevention

Course Number:
it_csap221_06_enus

Expected Duration (hours)
1.7

CompTIA A+ (220-1102): Malware Detection, Removal, & Prevention

discover the key concepts covered in this course
outline what trojan malware is and how it can mislead users regarding its true intent
recognize how rootkits can enable hackers to gain access to a target device
outline what computer viruses are and how they are designed to spread
differentiate between types of spyware including adware, system monitors, tracking, including web tracking, and trojans
outline what ransomware is and how it can encrypt files on a computer
recognize how keyloggers can record keystrokes made by a computer user and how they can be used to gain unauthorized access
recognize how boot sector viruses attack a master boot record or system boot partition
recognize how cryptominers aim to hijack a device's processing power and use it to mine cryptocurrency
outline what the recovery console is and when to perform an operating system reinstallation as a result of malware
differentiate between anti-virus and anti-malware solutions
outline what software firewalls are and how they can help secure a device
recognize the importance of end user training and education as it relates to malware and other cyber threats
summarize the key concepts covered in this course

Overview/Description
Malware is software designed with malicious intent that often aims to disrupt, enable unauthorized access, or cause end-user access interference. In this course, you'll learn how to detect, remove, and prevent malware using the appropriate tools and methods. Begin by exploring the various types of malware including trojans, rootkits, viruses, spyware, ransomware, keyloggers, boot sector viruses, and cryptominers. Become familiar with the recovery console and recognize when to perform an operating system reinstallation as a result of malware. Next, learn how to differentiate between anti-virus and anti-malware solutions and discover how software firewalls can help secure a device. Lastly, discover the importance of end-user training and education as it relates to malware and other cyber threats. ? After completing this course you'll know how to detect, remove, and prevent malware using the appropriate tools and methods. This course is part of a series used to prepare for the CompTIA A+ Core 2 (220-1102) certification exam.

Target

Prerequisites: none

CompTIA A+ (220-1102): Mobile & Embedded Device Security

Course Number:
it_csap221_09_enus

CompTIA A+ (220-1102): Mobile & Embedded Device Security

discover the key concepts covered in this course
identify when and how to use mobile remote wiping features
demonstrate how mobile operating system updates can patch and secure mobile and embedded devices
recognize the benefits of mobile device encryption features
recognize how to implement restrictions for failed login attempts on mobile devices
recognize the importance of mobile policies and procedures documentation
provide an overview of Internet of Things (IoT) security as it relates to mobiles and embedded devices
illustrate physical destruction techniques including drilling, shredding, degaussing, and incinerating
list common recycling and repurposing best practices including erasing and formatting
identify outsourcing concepts including third party vendors and certification of destruction
summarize the key concepts covered in this course

Overview/Description
As mobile technology evolves, so does the need for mobile device security. Mobile device security features protect data, including sensitive and private information, on mobile devices such as smartphones, tablets, and laptops. Learn about screen lock security features such as facial recognition, PIN codes, fingerprint, pattern, and swipe devices. Discover the benefits of remote wiping features, locator applications, and device encryption. Next, explore how operating system updates can help secure devices and patch vulnerabilities. Then discover features of remote backup applications, firewalls, and mobile anti-virus and anti-malware solutions. Lastly, you'll get an overview of policies and procedures as they relate to BYOD, profile security requirements, and Internet of Things (IoT) security. Upon completion of this course, you'll be able to outline common methods for securing mobile and embedded devices. This course is part of a series that will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.

Target

Prerequisites: none

CompTIA A+ (220-1102): Mobile OS Application & Application Security Issues

Course Number:
it_csap221_13_enus

Expected Duration (hours)
1.3

CompTIA A+ (220-1102): Mobile OS Application & Application Security Issues

discover the key concepts covered in this course
recognize symptoms pertaining to mobile OS and application issues such as applications failing to launch, crashing, and failing to update and systems with screens that do not autorotate
recognize when battery life may the root of mobile application issues
list factors that might cause a system to randomly reboot
list connectivity issues pertaining to Bluetooth, Wi-Fi, near-field communication, and airdrop
list security concerns when working with Android mobiles
outline how to gain root access on a mobile device
recognize how to identify malicious applications on a mobile device and outline application spoofing
outline common network traffic issues including high network traffic and sluggish response times
recognize how to identify internet connectivity issues including limited or no connectivity
recognize common symptoms of possible hacking such as high numbers of ads, fake security warnings, unexpected application behavior, and leaked personal files and data
summarize the key concepts covered in this course

Overview/Description
A large percentage of the population carries at least one mobile device on them at all times. These devices often contain applications that can be attractive targets for mobile attacks. This course covers how to troubleshoot mobile OS applications and application security issues. Discover common symptoms pertaining to mobile OS and application issues such as applications that fail to launch, crash, and fail to update. Next, explore connectivity issues pertaining to Bluetooth, Wi-Fi, near-field communication, and AirDrop and learn how to identify internet connectivity issues, including limited or no connectivity. Lastly, discover how to deal with high numbers of ads, fake security warnings, unexpected application behavior, and leaked personal files and data. This course helps prepare for CompTIA+ certification exam 220-1102.

Target

Prerequisites: none

CompTIA A+ (220-1102): Operating System & Network Management

Course Number:
it_csap221_03_enus

Expected Duration (hours)
1.9

CompTIA A+ (220-1102): Operating System & Network Management

discover the key concepts covered in this course
manage windows using tools such as regedit, mmc, gpedit, and file explorer
navigate through and configure Control Panel settings
use Windows networking command line tools
use Linux networking command line tools
manage the macOS using built-in tools
manage firewall settings on a Windows host
configure the Windows VPN client to connect to a VPN
recall how IPv4 and IPv6 addressing works
recognize how DHCP and DNS are used to provide IP network connectivity
configure a Windows DHCP server
configure a Windows DNS server
deploy a Microsoft Windows Active Directory domain
join stations to an Active Directory domain
manually configure Windows network settings such as proxies and metered connections
summarize the key concepts covered in this course

Overview/Description
Understanding the network connectivity options in modern operating systems is a vital skill you need as a technician. In this course, you will explore various GUI management tools that can be used when working in Windows. Learn to navigate and configure Control Panel settings and discover how to utilize networking commands in Windows and Linux, and management tools for macOS. Next, you will review how IP addressing, DNS, and DHCP works and observe how to configure Windows DNS and DHCP servers. Finally, learn how to manage various network settings, including those related to Windows Defender and Microsoft Active Directory. Upon completion of this course, you'll be able to use command-line management tools and manage network-related settings in Windows, Linux, and the macOS. This course will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.

Target

Prerequisites: none

CompTIA A+ (220-1102): Operating System Security Best Practices

Course Number:
it_csap221_08_enus

Expected Duration (hours)
1.6

CompTIA A+ (220-1102): Operating System Security Best Practices

discover the key concepts covered in this course
provide an overview of the Defender anti-virus including how to activate it and update definitions
demonstrate how to implement firewalls and describe how they offer port and application security
differentiate between local and Microsoft accounts, as well as standard, administrator, guest, and power user accounts
list security login options such as usernames and passwords, personal identification number (pin), fingerprint, facial recognition and single sign-on (SSO)
differentiate between new technology file system (NTFS) and share permissions and recognize file and folder attributes and inheritance
discuss features of the administrator and standard user accounts and provide an overview of user account control (UAC)
provide an overview of BitLocker and BitLocker To Go
recognize how to use encrypted file systems (EFS) to secure data on an operating system
provide an overview of encryption options for data-at-rest
list common password best practices such as using complex password, enabling expiration requirements, and basic input/output system (BIOS)/unified extensible firmware interface (UEFI) passwords
list best practices end users can follow to ensure a safe computing environment
recognize account management fundamentals including restricting login times, disabling user accounts, enabling failed attempts lockout, and using screen locks
demonstrate how to handle the administrator account including renaming the account and changing the default password
differentiate between autorun and autoplay and recognize when to disable these features
summarize the key concepts covered in this course

Overview/Description
There are many things to consider when managing and configuring basic security settings in the Microsoft Windows OS. Therefore, technicians must become well versed in configuring and enforcing workstations to meet best practices for security. In this course, you will begin by learning how to configure basic security settings including firewalls, Defender anti-virus, users and groups, and operating system login options. Explore the difference between NTFS and share permissions and discuss file and folder attributes and inheritance. Next, discover features of the administrator and standard user accounts and learn the fundamentals of user account control (UAC). Lastly, explore how to configure workstation security using features such as encryption, complex passwords, and account management and how to disable the AutoRun and AutoPlay features. Upon completion, you'll know how to configure basic security setting in the Windows OS. This course is part of a series used to prepare for the CompTIA A+ Core 2 (220-1102) certification exam.

Target

Prerequisites: none

CompTIA A+ (220-1102): Physical Security Measures

Course Number:
it_csap221_04_enus

Expected Duration (hours)
0.6

CompTIA A+ (220-1102): Physical Security Measures

discover the key concepts covered in this course
recognize how to implement traditional physical security measures including video surveillance, alarm systems, and motion sensors
identify common physical security devices such as key fobs, smart cards, keys, biometrics, lighting, and magnetometers
describe features of the Microsoft Active Directory (AD) service, including AD authentication, forest and domain hierarchy, organizational units (OUs), and AD replication
recognize the important concepts of Mobile Device Management
identify logical security features including the principle of least privilege, access control lists, multifactor authentication, and hard and soft tokens
summarize the key concepts covered in this course

Overview/Description
Technicians need to familiarize themselves with the various security principles and technologies available to protect employees, networks, and intellectual property from the emergent threats of the 21st century Internet. You will begin by exploring how to implement traditional physical security measures such as video surveillance, alarm systems, and motion sensors. Discover how to implement physical security devices such as key fobs, smart cards, keys, biometrics, lighting, and magnetometers. Next, learn how to implement and configure security features of Active Directory and how to secure devices using Mobile Device Management. Lastly, explore logical security features such as the principle of least privilege, access control lists, multi-factor authentication, and hard and soft tokens. ? Upon completion, you'll be able to design and implement technologies available to protect businesses against the latest security threats. This course helps you to prepare for the CompTIA A+ Core 2 (220-1102) certification exam.

Target

Prerequisites: none

CompTIA A+ (220-1102): Safety Procedures & Environmental Impacts

Course Number:
it_csap221_16_enus

Expected Duration (hours)
0.9

CompTIA A+ (220-1102): Safety Procedures & Environmental Impacts

discover the key concepts covered in this course
outline how and when to use electrostatic discharge straps
recognize the purpose of electro discharge mats
recognize the importance of equipment grounding
outline proper power and component handling methods and techniques
recognize how and when to use antistatic bags
recognize compliance and government regulations
outline common personal safety measures including disconnecting power before repairing PC, lifting techniques, electrical fire safety, safety goggles, and using air filtration masks
recognize material safety data sheet (MSDS) handling and disposal recommendations, including proper battery disposal, proper toner disposal, and proper disposal of other devices and assets
recognize the importance of temperature, humidity-level awareness, and proper ventilation, including equipment placement, dust clean-up, and compressed air and vacuums
recognize the impact of power surges, power loss, and under-voltage events, and identify when to use battery backup and surge suppressors
summarize the key concepts covered in this course

Overview/Description

Environments should be designed and maintained with personal safety best practices and safety standards in mind. Enforcing safety standards helps ensure that operators are kept safe and prevented from causing harm to their systems. In this course, you'll learn when and where to use electrostatic discharge straps, mats, and bags. Explore personal safety measures, including disconnecting power before repairing a PC, lifting techniques, electrical fire safety, safety goggles, and air filtration masks. Discover material safety data sheet (MSDS) handling and disposal recommendations, including proper battery disposal, proper toner disposal, and proper disposal of other devices and assets. You will also learn the importance of temperature, humidity-level awareness, and proper ventilation, including equipment placement, dust cleanup, and compressed air and vacuums. Lastly, explore the impact of power surges, under-voltage events, and power outages and discuss when to use battery backup and surge suppressors. This course helps prepare for CompTIA A+ certification exam 220-1102.

Target

Prerequisites: none

CompTIA A+ (220-1102): Scripting & Remote Technologies

Course Number:
it_csap221_18_enus

Expected Duration (hours)
1.2

CompTIA A+ (220-1102): Scripting & Remote Technologies

discover the key concepts covered in this course
differentiate between different script file types, including .bat, .ps1, .vbs, .sh, .js, and .py
recognize scenarios for scripting, including automation, remapping network drives, updating, and gathering information
list the considerations for using scripts, including unintentionally introducing malware, inadvertently changing system settings, and causing crashes by mishandling resources
recognize scenarios where you would use Remote Desktop Protocol (RDP)
outline virtual private network (VPN) technology
name use cases for Secure Shell (SSH)
outline remote monitoring and management (RMM)
list the features of the Microsoft Remote Assistance (MSRA) tool
identify common remote access third-party tools, including software for screen sharing, video conferencing, file transferring, etc.
recall the security considerations for remotely accessing a system
summarize the key concepts covered in this course

Overview/Description
Remote access is accessing a computer or device from any location, including remotely administering networks and computing environments. Scripting is the process of automating tasks that would otherwise be performed individually by a human operator. In this course, discover how to leverage remote access technologies. First, learn the basics of scripting, including script file types, use cases, and other considerations for using scripts. Next, explore remote access methods and tools, and examine the security considerations of each access method. Finally, discover how to leverage remote access technologies and recognize remote access methods and tools, including the security considerations of each access method. This course is part of a series that will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.

Target

Prerequisites: none

CompTIA A+ (220-1102): Securing SOHO Networks & Browser Security

Course Number:
it_csap221_10_enus

Expected Duration (hours)
1.1

CompTIA A+ (220-1102): Securing SOHO Networks & Browser Security

discover the key concepts covered in this course
list common home router security settings to configure on small office/home office (SOHO) wireless and wired networks
detail wireless security considerations including changing the service set identifier (SSID), disabling SSID broadcast, encryption settings, disabling guest access, and changing channels
describe firewall security features such as disabling unused ports and port forwarding or mapping
list steps to ensure secure internet browser downloads and installations
describe security considerations as they relate to internet browser extensions and plug-ins
demonstrate how to install and configure internet browser password managers
recognize how to confirm whether or not a website is secure and provide an overview of certificates
describe common internet browsing security features and techniques including pop-up blockers, clearing browsing data, clearing cache, private-browsing mode, sign-in/browser data synchronization, and ad blockers
summarize the key concepts covered in this course

Overview/Description
Technicians need to familiarize themselves with strategies, features, and techniques that can help ensure a safe and secure small office/home office (SOHO) environment. In this course, discover home router security settings to configure on a SOHO network. Explore wireless security considerations, including changing the service set identifier (SSID), disabling SSID broadcast and encryption settings, disabling guest access, and changing channels. Next, discover firewall security features such as disabling unused ports and port forwarding or mapping. You'll also learn to install and configure browsers and relevant security settings. Next you'll explore browser installations, extensions, and plug-ins, as well as password managers and certificates. Lastly, explore Internet browsing security features and techniques, including pop-up blockers, clearing browsing data, clearing cache, private-browsing mode, sign-in/browser data synchronization, and ad blockers. Once you have completed this course, you'll be able to configure security settings for browsers and SOHO networks. This course is part of a series that will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.

Target

Prerequisites: none

CompTIA A+ (220-1102): Social Engineering Attacks

Course Number:
it_csap221_07_enus

Expected Duration (hours)
2.0

CompTIA A+ (220-1102): Social Engineering Attacks

discover the key concepts covered in this course
differentiate between phishing and vishing social engineering attacks
outline the risks associated with shoulder surfing
provide an overview of whaling phishing attacks
recognize the signs of a tailgating attack
describe how an impersonating attack is carried out
illustrate how items that have been disposed of can be used to retrieve information to gain access to a computer
recognize evil twin attacks and how to prevent them
recognize the signs of denial of service (DoS) and DDoS attacks
provide an overview of zero-day attacks
recognize the signs of a spoofing (masquerading) threat
provide an overview of on-path attacks
describe how brute force and dictionary attacks can be used to gain access to a system
identify the risks associated with insider threats
describe SQL injection attacks
recognize the signs of an XSS attack
list common security vulnerabilities
summarize the key concepts covered in this course

Overview/Description
Among the newer forms of security for most workers in the 21st century involves social engineering -protecting workers and work against subtle but dangerous attacks by con men and scammers. Take a deep dive into security fundamentals and the many ways in which devious people steal information. This can include masquerading as delivery men, entering unauthorized areas without badges, shoulder surfing at airports or coffee shops, spoofing, dumpster-diving, and insidiously clever spear phishing attacks. Explore how legitimate-looking e-mails can lure workers to malicious websites, or worse, into opening encrypted attachments with company credentials or passwords. Lastly, discover common security vulnerabilities including non-compliant, unpatched, and unprotected systems, end of life (EOL) operating systems, and bring your own devices (BYOD). This course will prepare you for the CompTIA A+ Core 2 (220-1102) certification exam.

Target

Prerequisites: none

CompTIA A+ (220-1102): Windows OS Problems & Personal Computer Security

Course Number:
it_csap221_11_enus

CompTIA A+ (220-1102): Windows OS Problems & Personal Computer Security

discover the key concepts covered in this course
recognize performance-related operating system symptoms such as blue screen of death (BSOD), sluggish performance, boot problems, and frequent shutdowns
recognize the signs of services not starting and applications crashing
identify signs of system instability, including low memory warnings, USB controller resource warnings, no OS found, slow profile load, and time drift
outline common Windows OS troubleshooting steps
outline how having a security mindset can help prevent potential or actual compromise
list common personal computer security issues that technicians may encounter
list common browser-related symptoms such as pop-ups, certificate warnings, and redirection
summarize the key concepts covered in this course

Overview/Description
Diagnosing problems within a network or a computer requires a special and versatile toolbox for the IT specialist. This course outlines many popular troubleshooting tools and practical strategies needed to quickly isolate all kinds of problems, regardless of platform, and resolve them, to help restore normal working conditions efficiently and quickly. Explore the benefits of building process checklists and learn how to determine if a problem is widespread or limited to one machine. Discover how to trace issues back to new hardware or software installations, and explore best practices and techniques for malware removal. Lastly, explore valuable troubleshooting steps that can be used to resolve mobile OS and app issues and any mobile OS security issues. This course will help you prepare for CompTIA+ certification exam 220-1102.

Target

Prerequisites: none

CompTIA A+ (220-1102): Wireless Security Protocols & Authentication Methods

Course Number:
it_csap221_05_enus

Expected Duration (hours)
0.8